Unified Communications

First-rate Solutions

Based on the convergence of data, voice and video technologies into a single secured network, Cofely Quentris creates solutions from A to Z, from infrastructures to applications, grounded in the technologies of major ICT suppliers.

Physical Infrastructure

Together with Cofely Fabricom, Cofely Quentris installs all physical infrastructures from UTP and fiber cabling, to setting up complete computer rooms to installing wireless networks.

Network Infrastructure

Cofely Quentris sets up secured, wired and wireless, LAN and WAN networks. We install every necessary tool to manage the quality and configuration of these networks. Our aim is to ensure overall security making it possible to avoid unwanted intrusions and the loss of business data.

Network Applications – Unified Communications

Improving users’ productivity while reducing operational costs – such is the basis of the concept called “Enterprise Communications” proposed by Cofely Quentris. This encompasses all the components of a Unified Communications solution : call control, presence & instant messaging, unified messaging, conferencing (audio, video & web), collaboration tools and mobility.

Network Applications – Interactive Applications

Cofely Quentris’ aim is to improve customer experience. New applications are developed using the latest voice and video technologies such as speech recognition, text-to-speech, VXML and 4G technology. For over 20 years, Cofely Quentris has been equipping the largest contact centers in Belgium, both for inbound and outbound multimedia traffic (phone, fax, e-mail, web).

Business Applications

Business Process Integration can be added on the basis of specific CTI developments. Cofely Quentris is the link between our customers’ business and the ICT infrastructure: we make sure that the business applications are available to the different users in a safe, integrated and performing way.

Unified Communications integrates real-time and non real-time communications presenting a consistent unified user interface and user experience across multiple devices and media types.

Unified Communications enables people to connect, communicate and collaborate seamlessly to improve business agility and results. These results include better user and group productivity, dynamic collaboration and simplified business processes, with the goal of increasing revenues, decreasing costs and improving customer service.

Unified communications is not a single product but a comprehensive solution that ties several components together.

UC components include:

  • Call control
  • Presence & instant messaging
  • Unified messaging
  • Conferencing (audio, video & web)
  • Collaboration tools
  • Mobility (including extension mobility, single number reach)

 

All these components gives you the ability to communicate from anywhere, on any devices to any content.

Cofely Quentris is able to help you design, implement and maintain one of those components or the comprehensive solution. In such solution a lot of choices have to be taken to build the right workspace in accordance with your business needs:

  • Where: on premises, in the cloud or a mix
  • PBX Type: ISDN, VoIP or a mix
  • External lines: ISDN or SIP trunking
  • Wireless: Voice over Wifi, DECT, GSM
  • Devices: fixed phone, mobile phone, softphone, GSM
  • Mobility: Remote user needs, video solutions
  • Integration: with Active Directory, with Microsoft, with CRM, ….
  • Trainings: End user trainings, train the trainer approach, user adoption program

In any case, Cofely Quentris has the right solutions and can give you rigorous advices with extensive knowledge in all of those domains.